Made in Yorkshire (MIY) Shop-Terms and Conditions

(Buyer)

Please read these terms carefully before you submit any order on our on-line shop platform. These terms tell you who we are, the conditions on which you buy products, what to do if there is a problem, and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.

By using our on-line shop platform, you agree to these terms (as a Buyer). If you are using our on-line shop platform as a representative of an entity, you are agreeing to these terms on behalf of that entity.

1. WHO WE ARE

  • The Made in Yorkshire on-line shop is a marketplace that allows Yorkshire designer-makers (Vendors) to offer and sell products manufactured within the Yorkshire area and whose products are assessed for quality and authenticity. (“Products”).
  • We are Made in Yorkshire Ltd, a company incorporated and registered in the United Kingdom, having its registered office at The Old Maple Lodge, Manor Garth, Riccall, YO19 6QX
  • For any questions or problems relating to our on-line shop platform or these terms, you can contact us by telephoning 07905 617961 or email us at hello@madeinyorkshire.org.uk or write to us at the registered address.
  • We are the data controller in relation to our Platform and are responsible for your personal data. Our Privacy Policy can be seen at www.madeinyorkshire.org.uk/privacy-policy It is important that you read our privacy policy, which may be updated from time to time, and understand how we use your information and the rights that you have about your information.
  • If we must contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us.

2. CONTRACT OF SALE BETWEEN THE VENDOR AND THE BUYER

  • The Made in Yorkshire shop platform is a marketplace that allows vendors to sell and customers to buy products. The actual contract for the sale of products is directly between the vendor and the buyer. Made in Yorkshire is not liable to any person in relation to an offer for sale, sale, or purchase of any product listed on our shop platform. Made in Yorkshire is not responsible for the enforcement of any contractual obligations between any buyer and any vendor.
  • Made in Yorkshire is not involved in any transaction between a buyer and a vendor on our shop platform save that they facilitate a marketplace for buyers and vendors and process payments on behalf of vendors.
  • Made in Yorkshire is not an agent of any buyer or vendor.
  • A buyer may place orders on the shop platform. A vendor's acceptance of a buyer's order will take place when the automatic email is issued from the Made in Yorkshire shop platform on behalf of the vendor to the buyer (at the point of purchase). At this point, a contract will come into existence between the vendor and the buyer.
  • The Made in Yorkshire shop platform will automatically assign an order number to each order. This order number is issued to you, the buyer at the time of order, and an email confirming this will be sent to the email address you have entered at the checkout.
  • If a buyer wishes to make a change to the product they have ordered, they must contact the vendor directly. The vendor has full discretion whether or not to accept the changes. The vendor will let the buyer know about any changes to the price of the product, the timing of supply, or anything else which would be necessary as a result of the requested change and ask the buyer to confirm whether he wishes to go ahead with the change. If the vendor cannot make the change or the consequences of making the change are unacceptable to the buyer, the buyer may request to end the contract
  • If a buyer becomes aware of any defect in all or part of the products delivered:
    • (i) the buyer must give notice in writing to the vendor and return the allegedly defective product to the vendor;
    • (ii) where the products returned are found to be defective the vendor will, at its option, repair or replace the defective products, or refund the price of such defective products in full.
  • If a buyer is ending a contract for a reason set out below the contract will end immediately, the vendor will refund the buyer in full for any products which has not been provided and the buyer may also be entitled to compensation:
    • the vendor has told the buyer about an upcoming change to the product or the Vendor's Terms for the product, which the buyer does not agree to
    • the vendor has told the buyer about an error in the price or description of the product ordered and the buyer does not wish to proceed;
    • there is a risk that the supply of the products may be significantly delayed because of events outside the vendor's control
    • the vendor has suspended supply of the products for technical reasons or notifies the buyer that the vendor is going to suspend them for technical reasons.
  • Even if a vendor is not at fault, a buyer can still end the contract before it is completed (i.e. before the product is delivered) by giving notice in writing to the vendor, provided that the buyer will pay reasonable compensation for the net costs the vendor will incur as a result of ending the contract. In such a case, the contract will end immediately. The vendor will refund any advance payment the buyer has made for products that will not be provided to the buyer.

3. DELIVERY

  • Shipping times are set by the individual vendor and are specified in the vendor's store profile (seen by clicking the store name below any item listed) This is the period within which the vendor will post your item. Actual delivery time may vary depending on the method of posting. Please contact your vendor directly if you have any shipping questions.
  • When your item has been posted your vendor should update the shipping status of the order, and you will receive an automated email telling you it’s on its way. Often the vendor will also drop you a message to update you about your order.
  • If you have ordered products from multiple shops on the Made in Yorkshire on-line shop, then each item will be dispatched separately, meaning that you may receive your orders on different days in separate packages.
  • If an order does not arrive within the expected timeframe, please check the stated time to make and dispatch, plus delivery time from the shop that you ordered from.
  • Please note that personalised, bespoke, and made-to-order products can take up to 30 days to make.
  • If you haven’t received your item on the due date, please contact the vendor (please allow longer for international orders). Contacting the vendor: Use the ‘Ask a question’ button on the vendor’s store profile page.
  • If you do not hear from the vendor within 7 days, please contact us at hello@madeinyorkshire.org.uk.
  • Please ensure that you have read the shop policies on the respective vendor profile page regarding dispatch times and delivery methods.
  • We would expect your buying journey to be seamless, from your arrival at the website to your purchased goods arriving at your door.
  • In the extremely rare event of a shop not delivering the goods, we recommend that in the first instance that you contact the Vendor to see if there has been a problem. If you are given a tracking number then check this to see if your parcel has been delayed or lost by the Post Office. The Vendor will want this to arrive with you as much as you do so we ask for your patience, especially if it is an issue beyond their control.
  • Should there be an instance where you need to cancel the order, you can request a refund from the vendor, you can do this using the ‘Ask a Question’ button in the vendor’s store profile on this site.

4. REFUNDS, RETURNS, AND CANCELLATIONS

  • In the rare event of a shop not delivering the goods, we recommend that you cancel the order and request a refund from the vendor. If the vendor is unresponsive, please contact your bank if you paid by card. Further to that please contact Made in Yorkshire at hello@madeinyorkshire.org.uk
  • If a buyer ends the contract with a vendor, the vendor will refund the buyer the price the buyer paid for the products including delivery costs, but the vendor may make the following deductions from the price:
    • (i) deductions to reflect any deduction in the value of the products caused by the buyer handling them in an unacceptable way (if a refund is arranged before the vendor is able to inspect the products and later discovers that the buyer has handled them in an unacceptable way, the buyer must pay the vendor the appropriate amount); and
    • (ii) deductions to reflect the difference between the least expensive delivery method the vendor offers and the delivery method chosen by the buyer for the products.
  • If a refund is due, a vendor must make the refund to the buyer as soon as possible, in any event within fourteen (14) days from the day the buyer informs the vendor that the buyer wishes to end the contract.
  • A refund will normally be administered via the Made in Yorkshire Paypal portal and will be made to the payment method used at the time of purchase.
  • European Union Right of Withdrawal. Buyers in the European Union (EU) may be entitled to a 14-day “right of withdrawal” after receiving an item, during which they may return an item for any reason. The details of this right vary by EU member state. The right of withdrawal does not apply to custom items or certain perishable goods. Rights with respect to digital items vary by EU member state.
  • Refunds must be made for non-delivery. A non-delivery occurs when a buyer places an order but does not receive the item. The following are examples of non-delivery cases:
    • I. There is no proof that the item was dispatched to the buyer.
    • II. An item was not sent to the buyer’s address provided on Made in Yorkshire shop platform.
    • III.Not as Described
    • IV. An item is not as described if the buyer can demonstrate that it is significantly different from your listing description or your photos.

The following are examples of not as described cases:

    • The item received is a different colour, model, version, or size.
    • The item has a different design or material.
    • V. The vendor failed to disclose that an item is damaged or is missing parts.
    • VI. The buyer received the incorrect quantity of items (e.g., the buyer purchased three items but only received two).
  • Not as Described cases can also be filed for late delivery. In order to qualify as late delivery, the buyer must provide proof that all of these conditions have been met:
    • I. The item(s) were ordered for a specific date or event.
    • II. The item(s) are rendered useless after that date.
    • III. The vendor did not ship the item(s) according to their processing time or the date agreed upon the email message between the vendor and the buyer.